Support

We encourage you to browse documentation guide before reaching out to us. If the documentation doesn’t help you, feel free to reach out to us. We are here to help you.

Pre-sales questions

If you have any pre-sales related questions, write us at [email protected]. We will get back to you as soon as possible.

Technical support

We might also need following information to help you better:

• WordPress debug system information.
• Brief description of the issue along with screenshots.

Here’s how you can retrieve the WordPress debug system information.

• Go to Dashboard > Tools > Site Health > Info tab.
• Click on the Copy system info to clipboard button.
• Create a text file and paste the copied system info.
• Save the file as system-info.txt.

While sending the email, please attach the system-info.txt file as attachment so that we can help you better. Here’s the sample of email template:

Subject: Hi, I need help with Addonify Quick View plugin
 
Email body:
Hi support,
 
I am facing an issue with the Addonify Quick View plugin. Here is the brief description of the issue:
 
..........................
<Describe the issue and if possible add screenshots>
..........................
 
I have attached the system-info.txt file with this email.
 
Thanks,
<Your name>

Once you are done composing the email, please send an email to [email protected] or [email protected]. We will get back to you as soon as possible 😉