Please follow these instructions, if ( for whatever reason ) your contact is not syncing with Mautic.

Enable debug mode by adding this line at wp-config.php file.

define('WP_DEBUG', true); // Enable debug mode.
define('WP_DEBUG_LOG', true); // Write error log into file.
define('WP_DEBUG_DISPLAY', false); // Do not show error message to public. Optional.

You can find your PHP error log file at wp-content/debug.log

If there are any PHP errors, it will be recorded in debug.log file. If you check all the contents of debug file, you may find the cause of errors.

Most of the time its always some “old plugins” that are causing errors. Try to disable those plugins.

If you are unable to solve issues by yourself, please contact our support.

Optionally, you can install these plugins to view debug file contents.

• Error Log Viewer plugin